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We're here to help
Thank you for shopping with TEDDY VONRANSON! You are now part of the exclusive community of friends who are participating in the TEDDY VONRANSON launch collection.
Should you have any questions regarding your order, including placing your order, tracking your purchase, or arranging an exchange or return, we are happy to help.
Email us at customercare@teddyvonranson.com
Frequently Asked Questions
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Do you offer express shipping?
We can accommodate faster shipping; rate is determined based on zip code. Please email customercare@teddyvonranson.com with any shipping requests or questions.
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How are the products shipped?
We are committed to ensuring each product is crafted with utmost care and is carefully packed and shipped.
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Where is TEDDY VONRANSON made?
Our design team prides itself on seeking out brand partners and makers that strive for excellence in their craft in creating garments and apparel.
We are excited to have partnered not only with New York City based ateliers and makers but some of the finest international partners that practice the craft of bespoke tailoring and hand knitting.
When choosing brand partners we take into consideration both their level of expertise and their commitment to ethics and sustainability in the products they create.
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What stores carry TEDDY VONRANSON products?
Currently TEDDY VONRANSON is exclusively sold in store and online at The Conservatory.
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How can I unsubscribe from your newsletter?
Please click on the Unsubscribe link at the bottom of the newsletter email.
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How can I find my perfect size?
Teddy takes great pride in the fit of each of his garments. For the expression that is intended, always take into consideration your usual size and size up or down accordingly.
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Return policy
Should you have any issue with your product please contact customer service or refer to the return instructions enclosed in the package for an exchange or refund.
Shipping
We offer free shipping on all USA orders.
International shipping is available for Japan, China, Canada, UK, France and Italy. Import Duties & Taxes due on delivery, paid to the carrier.
We can accommodate faster shipping; rate is determined based on zip code. Please email customercare@teddyvonranson.com with any shipping requests or questions.
| Service | Delivery | Cost |
|---|---|---|
| USA Ground Shipping | 2-8 Business days | Free |
| International Shipping | 7-20 Business days | $25 |
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@teddyvonranson.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Pre-ordered items are not available as sale items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@teddyvonranson.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Size Chart
| Sizes | Chest | Neck | Sleeve | Waist | |
|---|---|---|---|---|---|
| XS | 36 | 36 | 14 | 32-321⁄2 | 28 |
| S | 38 | 38 | 14-141⁄2 | 32-33 | 30 |
| M | 40 | 40 | 15-151⁄2 | 34-35 | 32 |
| L | 42 | 42 | 16-161⁄2 | 35-36 | 34 |
| XL | 44 | 44 | 17-171⁄2 | 36-37 | 36 |
| Sizes | Chest | Neck | Sleeve | Waist | |
|---|---|---|---|---|---|
| XS | 46 | 79-86 | 35.6 | 81-83 | 66-71 |
| S | 48 | 89-94 | 36-37 | 81-84 | 71-76 |
| M | 50 | 97-102 | 38-39 | 86-89 | 79-86 |
| L | 52 | 107-114 | 41-42 | 89-91 | 89-97 |
| XL | 54 | 125-132 | 44-45 | 91-94 | 102-107 |
All sizes are approximate. Consider your natural size for the expected fit unless otherwise stated. Men's shirt sizes are based on neck measurement.
Model stands 6'1 and wears a size medium, 32 waist and 40 regular jacket.